Health Care Publications

Case Studies
Grand Valley Health Plan: A case study series on disruptive innovations within integrated health systems

By Vineeta Vijayaraghavan and Mina Katsis

Over the past several years, Grand Valley Health Plan of Grand Rapids, Michigan, has risen to enviable heights – ranking consistently among the nation’s ten best commercial plans and HMOs by U.S. News & World Report, Consumer Reports, and the National Committee for Quality Assurance. Along the way, Grand Valley also dispelled many commonly-held beliefs about what it takes to build a high-performing health system.[Read the executive summary.]

Group Health Cooperative: A case study series on disruptive innovations within integrated health systems

By Vineeta Vijayaraghavan and Greg Beasley

Having drawn significant attention recently for being a model co-op health care system, Seattle-based Group Health Cooperative is quick to point out that being a co-op hasn’t been among the most important factors in building a successful organization. Instead, Group Health much prefers to direct the spotlight to its innovative initiatives focused around integrated, primary care –chief among them, its Medical Home program that reduced hospitalizations by 6% and emergency visits by 29% after only two years. [Read the executive summary.]

Presbyterian Healthcare Services: A case study series on disruptive innovations within integrated health systems

By Vineeta Vijayaraghavan and Ariana Klitzner

Serving a large rural geography in a state with the second-highest percentage of uninsured people, New Mexico-based Presbyterian Healthcare Services became a natural testing ground for a number of disruptive innovations. Over the past century, Presbyterian transformed itself from a tuberculosis sanatorium into the largest health system in the state. [Read the executive summary.]

Lancaster General Health: A case study series on disruptive innovations within integrated health systems

By Vineeta Vijayaraghavan and Mina Katsis

Nestled in the middle of Pennsylvania Dutch country, Lancaster General Health – the only health system in our case study series without an integrated payor — adopted a singular focus on serving the local community and turned its favorable market position into national recognition for quality and safety.Healthcare systems are subjected to frequent regulations and the provider has to remain updated in any moments of hidden emergency. To deliver these services, there is not a better channel than the online communication methods. Real-time online disruptive initiatives are revolutionizing the operation of many mass activities. Where once, stock markets were scenes of utter chaos and disorganization, the entry of Qprofit System and the likes have introduced professionalism into it. The same happens with healthcare providers. [Read the executive summary.]

HealthPartners: A case study series on disruptive innovations within integrated health systems

By Vineeta Vijayaraghavan and Jason Hwang

In a state already praised for keeping health care costs 30% below the national average, HealthPartners in Minnesota stands out for delivering quality care at a cost that is even less than the state average. This case study offers an in-depth look at how the nation’s largest consumer-governed, nonprofit health care organization developed its fervent focus on lowering the total cost of care while fostering a reputation for innovation. [Read the executive summary.]


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